Extended Stay America Suites - San Jose - Santa Clara

Absolutely disgusting: I walked into the room and a chemical smell hit my face, then I saw oily substance on the floor; I stayed long enough to find another place, and I was charged twice—once by you and once by the hotel for the stay.

Adam·Πριν ένα μήνα

The location is good, but the price is high, the refrigerator and stove didn't work, there was mold on the bathroom floor that spread when I showered and I couldn't stop it, and the TV emote failed twice on the first night.

Angelina·Πριν ένα μήνα

“Overall it was only for a night. Fix the water pressure and drainage and ityll be good”

I was happy to find the hotel close to my destination, but the shower in room 101 had shockingly low water pressure and a clogged drain that left me stepping in dirty water while trying to rinse off.

Adrian·Πριν ένα μήνα

“It was a very poor experience.”

They didn't provide any shampoo, conditioner, or cups—just an I cup—and I ended up getting bitten by a mosquito or flea in the room, so I asked for a refund and left the hotel.

Dalinda·Πριν ένα μήνα

“You get what you pay for, very affordable, but very few conveniences.”

Saff was helpful once I managed to locate them, though it could take a long time waiting at the desk for them to show up; the location was convenient, but the nearby smash‑and‑grab notices made me a bit uneasy. The room itself had a musty smell and needed airing out, the AC took a while to start because the breaker had to be reset three times, and one window lacked a screen and was covered in cobwebs. The bathroom floor looked clean, but when I cleaned up a spill the washcloth turned black. Breakfast was underwhelming—just energy bars, coffee, packaged muffins, and oatmeal with only hot water, and there was no shampoo in the shower.

Dean·Πριν ένα μήνα