Kitchener Country Estate

“A few disappointing things although we still had a very relaxing weekend with great company.”

The space was great for all of us, and we had a wonderful weekend, though a few things fell short of my expectations. There was no firewood for the fire, so we had to buy our own, which was inconvenient. Communication through Weekender was absolutely terrible; they said the bed configurations would be different, yet after spending a lot of time on the phone they were still wrong. They didn’t send us the second code that was needed. The outdoor area was not great; for the number of people the dining table was too small and the lounge didn’t fit everyone. The spa was turned off and had no instructions on how to use it, so we spent a lot of time trying to figure it out. Some pillows were terrible—ANKO pillows had barely any fluff, making them uncomfortable to sleep on. The outside chair was broken, the old wooden two‑seater was very unsteady and one of the girls fell off it. There was duck poo everywhere, clearly someone hadn’t cleaned up before we arrived. I understand that might be unavoidable, but cleaning beforehand would have helped. There were duck marks on the walls and roof, and not enough bins outside. We tried to gather our own firewood, but the wheelbarrow was broken, making it hard. The Wi‑Fi was supposed to work according to the instructions, but it didn’t work at all. We followed the instructions to get it to work for music, which was very disappointing. I have to sound negative, but I know feedback is always useful for a business.

Chippindale·2 μήνες πριν

“Good house a little tired, slept a large group comfortably.”

The property was a good size and everyone slept comfortably. The kitchen and fridge were large enough with plenty of plates, glasses, etc. for a big group. A few items upstairs were broken, like door handles and bathroom handles. I wouldn’t say it was clean; for example, under the beds was quite bad. The outdoor area looks like it needs a good scrub. Bathrooms were okay.

Rebecca·4 μήνες πριν

“Property needs renovations. Booking process was also very difficult and several miscommunications with the agency”

The location was decent, but the booking terms were very confusing and misleading. The rooms were locked, so even though you think you’re renting the whole house, it wasn’t. The house was old and needed renovations.

Victoria·4 μήνες πριν

“Beautiful but disappointed”

The size and location was amazing. Outdoor space was great for the whole family. For 5 bedrooms in the main house- having only the on-suit bathroom downstairs and main bathroom upstairs was very difficult to manage and caused a lot of inconvenience. The main bathroom had things broken. The shower system was broken. The toilet outside tissue holder was broken. The kitchen is beautiful - but the kitchen facilities and appliances were low . Needs updating at least with the common / basic kitchen equipment. The outdoor area was beautiful and spacious but unfortunately the only one outdoor seating was all broken. And so we spent the whole week unable to sit comfortably outside. The umbrella on the pool side was broken which was disappointing. The gas bottle finished and there were no instructions what to do until we called the agent the next day. We spent the first night and day using cold water in showers

Mohamad·8 μήνες πριν

Our family trip was kind of ruined by the state of the hotel - the plumbing was messed up and the whole place just felt really run down. I was looking forward to a relaxing stay, but instead we had to deal with a bunch of maintenance issues.

Fadi·9 μήνες πριν