“Грубое обслуживание, неудовлетворительное состояние номера и игнорирование просьб серьёзно испортили наше пребывание. Не”
A front‑desk staff member was very friendly, and breakfast was included in the room rate. However, another front‑desk employee raised his voice and accused us when we declined a temporary room change, ignoring the hassle of packing and moving luggage. The room had old furniture, scary baseboards, poorly secured outlets, a broken shower tap, and a wardrobe without a handle. Towels were worn and had holes. In the last three days, the hotel stopped refilling water and slippers, and requests for water and scissors went unanswered. Breakfast was served at a different hotel in the same block, with a limited and monotonous selection.
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