“Enttäuschender Aufenthalt – insbesondere der Umgang mit einem Vorfall”
We stayed in Lido di Jesolo for ten days in September, paying almost €300 per night, so we had high expectations. Suddenly, a newly purchased personal item went missing from our locked room, which shocked us. We approached the hotel owner, not to demand compensation or blame staff, but simply to have our concern taken seriously and the incident clarified. Unfortunately, our complaint was not taken seriously; we received no apology or visible regret. The owner’s response felt dismissive, and he even implied that he didn’t care what we wrote because he could respond and had “finished the matter” for him. Regardless of how the incident ultimately turns out, we expected a respectful and professional handling of our complaint. In hindsight, we regret not reporting the incident to the local police. We do not claim that an employee took the item, as we have no evidence, only our personal impression of how the hotel dealt with our issue. Despite the good location and friendly staff, we cannot recommend this hotel because of this experience.
EugenΠριν ένα μήνα