Holiday Inn Express Denver South - Castle Rock by IHG

Everything was great, and there was nothing to complain about.

Brittany·4 εβδομάδες πριν

Everything was really good, but when we asked to extend our stay for one more night, they wanted to charge $40.00 more than the two nights we had already paid for, so we went next door and booked at Best Western for that evening. That was a bad decision for your desk manager.

Donn·Πριν ένα μήνα

“Fine”

I was impressed by the breakfast and the Asian lady attendant who was spectacular—she kept everything spotless, wiping table pedestals, chair side rails, and tabletops with exceptional care.

Vance·Πριν ένα μήνα

The bed was excellent, the staff were great, and the hotel sits right next to Colorado Mills shopping.

Tricia·2 μήνες πριν

“Fine room marred by inhospitable policy and staff.”

I was told 45 minutes before 3 pm that I could not check in until 3 without paying a $36 surcharge. My reserved room was ready they said, but I had to come back later or pay. Booking materials never mentioned such a surcharge. My interactions with staff thereafter were extremely unpleasant and inhospitable after I told them I had never heard of such a policy and thought it was ridiculous. My husband is 84 and has Alzheimer's disease. I am 77. We had just come off a journey across half of Colorado.

Roff·2 μήνες πριν