Hotel Piano 2 - Mont-St-Guibert - Louvain-la-Neuve

Excellent

Workneh·Πριν μία εβδομάδα

Tot l'hambient de tranquil·litat. Cap cosa a dir

Montserrat·Πριν μία εβδομάδα

The room was nice and clean, and you can see it was decorated with care. However, at 01:15 the TV suddenly sprang up, ruining the night’s sleep.

Tom·2 εβδομάδες πριν

“Un petit nid douillet très agréable”

The hotel was very welcoming and fully equipped, offering small dishes that were superb, and the service was exceptional. What was missing was a rail on the small wall outside the bathroom door to hang items with hangers.

Jacob·2 εβδομάδες πριν

“Unacceptable room conditions, triple payment and unprofessional management”

We found the room conditions unacceptable, were charged three times, and dealt with unprofessional management. When we arrived, the room wasn’t ready and hadn’t been cleaned after the previous guests. Even after we pointed this out, the owner insisted on charging us the full price without offering any compensation. The self‑check‑in machine also charged our card twice, and the owner later collected a third payment. Although the duplicate charges were eventually refunded, it took two weeks and a lot of effort to get our money back. What was especially upsetting was the owner’s reaction when we voiced our disappointment: instead of addressing our legitimate concerns, he accused us of damaging items in the room. We felt this response was completely inappropriate and that our complaints were met with hostility rather than an attempt to resolve the situation. Mistakes can happen, whether with housekeeping or payment systems, but good hospitality is about how those mistakes are handled. Unfortunately, we experienced very little accountability or consideration as paying guests. From arriving to an uncleaned room, being charged three times, waiting two weeks for a refund, and then facing accusations after raising our concerns, this was an unnecessarily stressful experience. We would not recommend this property, especially because of how management handled genuine customer complaints.

Kalonji·2 εβδομάδες πριν