I had pre-booked a room on 25.09.2026 for my stay on 26.09.2026 at new metro guest house. When I arrived at the property and approached the staff to confirm my booking, I was informed that all rooms were already occupied and no room was available. I showed the staff my confirmed booking details, but despite having a valid pre-booking, they still refused to provide the room and simply stated that there was no availability. This was extremely disappointing and caused considerable inconvenience, especially because I had made the booking in advance and relied on the confirmation. If the property was already fully booked, the booking should not have been accepted or confirmed in the first place. The staff should also have provided an appropriate alternative or assistance instead of leaving the guest without accommodation. Overall, a very disappointing experience. I expected much better coordination and professionalism in handling confirmed bookings. I had pre-booked a room on 25.09.2026 for my stay on 26.09.2026. When I arrived at the property and approached the staff to confirm my booking, I was informed that all rooms were already occupied and no room was available. I showed the staff my confirmed booking details, but despite having a valid pre-booking, they still refused to provide the room and simply stated that there was no availability. This was extremely disappointing and caused considerable inconvenience, especially because I had made the booking in advance and relied on the confirmation. If the property was already fully booked, the booking should not have been accepted or confirmed in the first place. The staff should also have provided an appropriate alternative or assistance instead of leaving the guest without accommodation. Overall, a very disappointing experience. I expected much better coordination and professionalism in handling confirmed bookings
Siddhanath2 εβδομάδες πριν