Harbourview Inn, SureStay Collection by Best Western

“disappointing, unclean, uncomfortable”

I didn't feel the place was clean or up to standard; the facilities looked old and run‑down compared to the pictures online. Breakfast was served in a dingy little closet, very unclean and poorly maintained. Overall it was an uncomfortable and overpriced experience.

Taylor·3 μέρες πριν

“Won't be back.”

There was no breakfast or coffee until 7:30, the hallways smelled like a flood that never dried out, the rooms were sub‑par, there was only one garbage can, no room service, and the sink was plugged. There are better choices out there.

Ed·5 μέρες πριν

The staff were friendly and close to town, but the snack selection was very poor and the management was chaotic—half the outlets didn't work. For a five‑person room there should have been pillows and blankets for everyone; when I asked for extras I was told it would take a while, and I only received blankets. The bathroom was somewhat dirty. Breakfast was included, but I only got two tickets, and the setup was bad, so I ended up eating at Smitys instead.

Ross·6 μέρες πριν

“Very expensive for the price charged.”

The room was clean but the room and washroom needed repairs. Staff was friendly, but breakfast didn't start until 7.30 am and I had to be on the road then. The room needed repairs and breakfast should start earlier, like 6.30 am

Jocelyne·Πριν μία εβδομάδα

“Decent location, staff try hard but are losing a battle with a tired building and lack of investment”

The staff try hard, respond quickly to requests, and there is always someone at reception; that’s the best part. Few hotels in Sydney get booked during the Celtic Colours festival, so the fact that this one still had rooms available was a warning sign. The hotel is being run down, tired and outdated, and the breakfast offering was the cheapest and poorest of all our 17 days in Canada. We even had to ask for a second towel. It’s clear the management is running it on a shoestring and not investing in the property. At breakfast both mornings the food ran out, the juice ran out, and the plastic utensils were floppy and useless. In the evening a separate business runs a very successful restaurant in the same premises, so it can be done; you just need to inject a bit of quality by spending on infrastructure, breakfast provision, towels, sheets, and cutlery.

Sean·2 εβδομάδες πριν