Pietrasanta hotel Guatape

The place is beautiful and quaint, but the hammock looked dirty and there were spider webs everywhere. The deck furniture and floors were also unclean, which makes you reluctant to open the doors and sit outside—something that’s a big part of the attraction.

Jean·4 εβδομάδες πριν

“Esperaba un poco más del lugar.”

The location of the place is very good. The hotel has huge potential because of the tranquility and silence achieved in the space they have. There were four particular issues that I didn’t like. Because the transfer from Marina Navegar is coordinated together with other guests staying, the check‑in for everyone happens at the same time, which creates excessive waiting time at the venue; given these entry conditions, alternatives should be sought to speed up the arrival of guests who arrive at the hotel. We were at Marina Navegar at 3 pm, the time when we were informed we had to be there, and by following the proposed itinerary we were able to settle into the room with check‑in already completed, after 5:30 pm. The cabins have a registration problem between each other and with the common areas of the place, which should be resolved. Inside the cabin, the bathroom had bad odors, and the shower heating never worked. We had issues with the restaurant service due to lack of communication; one day they told us we hadn’t reserved lunch, so they would check in the kitchen if they could offer something from the menu; we accepted the mistake and placed the order, but the waiting time for food preparation was excessive (1 hour), and it also failed to meet expectations of price‑quality ratio.

Valencia·Πριν ένα μήνα

I liked the activities the hotel offers: swimming in the lake, board games, a hydro‑massage chair, kayaking, and hiking. The different ways to get there are also a plus. The billiard table was unbalanced, and the food could have better seasoning.

Breyner·Πριν ένα μήνα

“Great stay, would definitely recommend!”

I loved the views from the overwater bungalow. The reservoir was very quiet, and the staff were super helpful. There were also boardgames, a ping‑pong table, a sauna, and a jacuzzi available. Definitely a nice location to disconnect. Not so much that I didn’t like this, but more for people to know not to expect AC in the bungalow or a smart TV. It’s like a glamping experience which my boyfriend and I enjoyed.

Francesca·Πριν ένα μήνα

The place is relaxing and very well organized, the food is great and varied, and the staff’s service is excellent. No negative points.

Julian·Πριν ένα μήνα