Casa Shalom Green

“Alojamiento engañoso”

The only redeeming factor was the attentive service from the gentleman who did his best within his means. I had to start my review knowing this was a budget, very simple accommodation and I didn’t expect luxury or major amenities. Yet the difference between a modest lodging and a “rat‑hole” is abysmal because the place is filthy. First, the staff manipulate information (and they know it) by listing three different locations on Google Maps to confuse tourists. I found this place on Google Maps because I was looking for a spot near Bacalar’s central square. The map listed CASA SHALON GREEN, and I booked through Booking. When I arrived at the marked location, the hotel sent me a different address on the outskirts of town; the real name was HOTEL GRAN SHALON. I told them I’d booked CASA SHALON GREEN and they said it was the previous management but the same place. The property itself was not modest or simple, but a disgusting, neglected, mosquito‑infested mess. (I attached photos, even of the palm of my hand with a dead mosquito). The sink was filthy, the bathroom mirror splattered with toothpaste, the toilet bowl had no lid and was covered in cobwebs. There were no towels, soap or toilet paper— we had to request them. The shower vibrated and made a loud noise, and there were only two phone chargers for a three‑bedroom room. The photos of the place look like they were taken in the 1990s, but the current condition is very different. A disgusting place. Don’t be fooled.

Rafael·Πριν ένα μήνα

The staff were very attentive and friendly; we needed drinks and, finding no nearby shop open, they offered to get them for us and even lent us a mini‑fridge. We only needed a place to shower and stay for the night because we would be traveling very early the next day. Honestly, there are things that could be improved to make the experience much more pleasant; I hope they pay more attention to those details in the future.

Mar·Πριν ένα μήνα

“Desafortunado”

Nothing good—everything was awful. From the moment we arrived, discomfort was 100%. The reception area was not clean; there was a plate on the floor with many dead flies. We were given a horrible room. The toilet seemed to have been taken out of a trash can—very dirty and stained. The sheets were stained and didn’t look clean. The mattresses were the most disgusting I’ve ever seen. Truly a mess. The air conditioner didn’t work at all. That night we requested a room change and the young man handled it without complaint, but it was the same: the toilet was cleaner than the first, but the sheets were still dirty and the mattresses were a vile mess. The next night we were changed again because the air conditioner still didn’t work. The third room looked apparently better, but it was the same—no toilet lid, doors were dirty, stained, and in poor condition. Overall, the rooms were not clean; we suffered from cockroaches and cobwebs for three nights. The mattresses were garbage. The plate with flies stayed there the whole stay, and in the morning the man there was rude. During one of the room changes, they wouldn’t give us a key because they couldn’t find it, and he just said, “just leave it, no one will get in.” Luckily they found it and we left with confidence. This was the last of five places we stayed, and it was a headache. I wanted to leave early and not be there all day.

Dominguez·2 μήνες πριν