Iberostar Waves Averroes

“Δεν θα το πρότεινα σε καμία περίπτωση να κλείσετε στα ακριβότερα τους δωμάτια!”

The only good thing was Mr. Mohamed at reception, who helped us with every request, always smiling and attentive, and let us stay in the lobby after checkout, eating in the restaurants and using all the facilities for free. On the downside, we booked what was advertised as the second‑best room for the price, but were first given the wrong room with the air‑conditioner set to 45 °C; after we settled in and noticed the mistake, they moved us a few hours later to the correct one. The proper room had an old AC that barely cooled, a tiny TV that didn’t work, and Wi‑Fi that only reached the bathroom next to the door; although bottled water was free everywhere, none was ever placed in the room after the daily cleaning. Because we had a suite on a corner floor, the secondary elevator was out of service the first days, forcing us to either climb the risky stairs to the 4th floor or walk half the hotel to catch the main lift. All in all, it isn’t worth paying so much for what they call their “best” rooms.

Antonios·Πριν ένα μήνα

We liked the overall vibe of the hotel, the staff were available and very friendly. The buffet food was quite varied, the rooms spacious and comfortable.

Zaynab·Πριν ένα μήνα

I travel a lot and have never encountered a resort as questionable as the Iberostar Hammamet Jasmine. Although it markets itself as a 4‑star property, it feels more like 2‑3 stars. Cleanliness is virtually non‑existent: the lobby looks tidy, but the rest of the hotel and the rooms are embarrassingly dirty, with staff rinsing glasses in a bucket and doing the same with cutlery when they run out of dishes (see photos), and windows and doors so grimy they feel sticky. The restaurant is repetitive and not suited for Italians; there’s no kids’ menu, and guests sometimes pick food with their hands instead of using the provided tongs. I even saw a father change his child’s diaper on the table with no supervision. The pool isn’t monitored – the lifeguard only appears at 19:00 to blow the whistle and close it – and it’s tiny for the resort’s size, often littered with glasses, sand and grass from the nearby beach and lawn. Some waiters are friendly, but most seem to favor their own nationals. The beach is large but the sea is frequently dirty, which was a major disappointment since I came mainly for the water. Entertainment staff are nice but poorly organized, offering a very limited program; one night they staged a “Miss Resort” contest that felt quite awkward.

Antonio·Πριν ένα μήνα

“Belle déconnexion dans un endroit paradisiaque”

The setting was lovely, but the evening entertainment felt haphazard and unprofessional.

Faiza·Πριν ένα μήνα

“Dans l’ensemble, je recommande vivement cet hôtel et je lui attribue la note de 9/10. Une belle adresse avec une équ”

We enjoyed a wonderful stay that I’d rate 9/10, thanks to the warm, professional and especially attentive staff; Aya and Mr. Sassi at reception were especially kind, always available and welcoming, their smiles and care really lifted our experience, and the whole restaurant team also earned our thanks for their service and attention. The only thing that could be better was the entertainment, which seemed a bit repetitive and sometimes lacking for guests who want more activities and atmosphere; a more varied, lively program would definitely add value.

Masfene·Πριν ένα μήνα