Forest wood-Port Barton

“En résumé : trois jours avec une douche presque inutilisable, deux nuits sans climatisation ni électricité, plusieurs pr”

We were disappointed with this hotel… From the moment we arrived, we noticed a major water issue: almost no pressure at the sink or shower, making it hard to brush our teeth. Also, no bottled water was available in the hotel, even for purchase. Without any warning, the air conditioning and electricity were cut from 4 am to noon, then again from 10 pm to 5 am the next night. Nobody informed us so we couldn’t take precautions (e.g., charge our phones). Regarding the breakfast that was supposedly included in our reservation, it was never mentioned at check‑in. When we asked to have it, the manager seemed annoyed and reluctantly said “ok.” Every morning we felt it bothered her to serve us breakfast that we were actually entitled to. The second evening, after a boat trip, it was almost impossible to shower. A man came to help but only removed a part of the shower (making it even more difficult) without fixing the pressure problem. Result: never enough water to rinse shampoo properly. The reception was rarely staffed. On the second morning, when we left to have breakfast in front of our room, we simply closed the door, just closed it, not locked, so no keys were taken. No one told us the door could lock automatically if we slammed it too hard. We had to wait almost an hour for a spare to be brought, which wasn’t even kept on site. The last night, around 10 pm, the metal lock on the room jammed from the inside. It couldn’t have happened alone. When we asked for help, the manager arrived annoyed, asking what we had done, even though we were not responsible for anything.

Mathieu·4 μήνες πριν

The room was really large and spacious. The AC was strong. The staff were very helpful, arranging transport for us and offering tours as well. Even though there was a power outage in Port Barton, the room didn’t get too hot.

Niamh·5 μήνες πριν

“Good location, but lack of transparency.”

The location was very good. We stayed two nights here. We were only told upon arrival that there would be daily electricity cuts, which was understandable, but for a large part of our stay we also had no water—no showers, no AC, and no way to charge devices. The biggest issue was the transport service. We paid the hotel for a van to El Nido, but no reservation had actually been made. We were dropped far outside Port Barton with no signal while the driver tried for hours to find random vans with available seats. Our main problem was the lack of transparency and the fact that paid services were not delivered as expected.

Alan·6 μήνες πριν

“Urwaldfeeling”

Helpful with arranging tours and motor scooters. A bit remote, away from the bustle. Five minutes on foot to the beach. No cats or dogs—at least no strangers.

Jellonek·6 μήνες πριν

The staff were very friendly and helpful, and it was close to the beach and restaurants. The only thing that would have earned a higher rating is if the shower had worked.

Patricia·6 μήνες πριν