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We were not at the Graben Hotel; instead we were re‑booked into another hotel because a “system error” had placed us there. Even after the error, we kept receiving messages saying how much they looked forward to our stay, the last of which arrived two or three days before arrival. We were then sent in a taxi whose driver didn’t know where to go, so I went back to the reception to ask for the address. Finally we were taken to Hotel Regina, which, while deserving of high marks, was not ideally located for our itinerary. At Hotel Regina we received the apology letter twice (since we had booked two rooms). As a small gesture we were given a little chocolate plate. What really bothered us was that we weren’t informed earlier, which took away our chance to choose.
Hanspeter·Πριν μία εβδομάδα