โรงแรมแอเรียเพลส สาทร

“Pleasant and comfortable”

The restaurant served decent food and the staff were very friendly, but the room cleaning service was a bit unreliable; one day no service arrived even though I had hung the “clean the room” sign on my door early in the morning, probably because they were understaffed.

Stephen·2 μήνες πριν

“Area Place Hotel’s conduct is so poor that it is unfit to operate guest services”

Urgent Request for Immediate Intervention, Refund, and Delisting of Area Place Hotel Dear Team, I am escalating this complaint due to the hotel’s severely unprofessional and fraudulent conduct, which cannot be resolved through standard support channels. 1. Fraudulent Handling of Security Deposit I paid the security deposit in cash at check‑in with no receipt provided, leaving it untraceable. The hotel falsely claims it was returned during a room transfer, which is untrue. On January 30th, I returned the access cards to the security guard as no staff were present, yet no refund was issued. I request a full investigation, and Lawful Chambers ([email protected]) is now handling the matter on my behalf. 2. Failure to Meet Basic Hospitality Standards During my two‑week stay, the hotel provided no cleaning or linen replacements, demanded unreasonable charges for normal wear, and offered consistently rude service while failing to inform guests about any required ‘cleaning sign’ system—standards far below what is expected of a partner property. 3. Incident on January 29 At around 11:00 a.m., when I requested a clear timeframe for my room transfer—which I reasonably expected by 2:00 p.m.—the receptionist refused to provide any information, argued unnecessarily, and behaved rudely, causing avoidable frustration in a fully booked hotel. Such conduct is entirely unfit for a guest‑facing role. 4. Requested Actions I respectfully request that : a. Provide a full refund, including the unreturned deposit. b. Delist Area Place Hotel for guest safety. c. Investigate the property’s fraudulent and unprofessional conduct. Lawful Chambers is pursuing recovery of all damages, and I request that all future correspondence also be copied to [email protected]. Given the seriousness of the fraud, misconduct, and lack of service, I trust will respond promptly to protect guest interests. Thank you for your urgent attention

Yoosuf·8 μήνες πριν

Rustig en netjes, maar niemand was aan de receptie bij aankomst; de security/portier gaf onze kamersleutel niet.

Christian·8 μήνες πριν

“Service is simply substandard 👎🏽”

On the morning of my stay, at approximately 11:00 a.m., I went to reception to ask about the transfer to my new room. I politely requested a specific time for the transfer, simply wanting to know if the new room was ready or when it would be. After nearly an hour of discussion the only answer was that I would have to wait until the new room could be arranged; no timing was given. I pointed out that this uncertainty would affect the next guest scheduled to occupy my current room, especially since the hotel was fully booked. The staff member responded dismissively, saying only that it was her responsibility to take care of guests, without offering a practical solution. I am currently away from the hotel in the city; I will return to hand back the room cards, but in the meantime I expect the staff to manage the needs of incoming guests appropriately. This experience has been deeply disappointing and is the worst service I have encountered in a hotel. From the outset I tried to explain that two separate bookings were required because my preferred room was unavailable for the entire stay, yet I chose to stay at the same hotel expecting reasonable service and professionalism. The conduct of the staff member reflects a substandard approach to customer service, creating unnecessary operational inefficiencies and significant frustration for guests. In my view, this individual does not demonstrate the qualities required for a customer‑facing role. It’s not about an English language barrier!

Yoosuf·9 μήνες πριν

The hotel has a restaurant, laundry facilities, is close to 7‑Eleven, and has ample parking.

ไพจิตตรา·9 μήνες πριν