We left One&Only Kéa Island feeling extremely disappointed. While the resort itself is beautiful, the service fell far below what we expected from a luxury property. Our stay started with being left waiting on the helipad in extreme winds for around 30 minutes despite being repeatedly told someone was “4 minutes away.” We were then allocated a villa that was unsuitable for the weather conditions, before being moved to a lower‑category villa that hadn’t even been properly prepared—the minibar was half empty and the previous guest’s welcome card was still in the room. The biggest issue was the service. We waited over an hour for a buggy to take us to our dinner reservation, only to arrive and be told the restaurant had closed because of the delay. Although management apologised and promised someone would follow up the next day, nobody ever did. Throughout our stay we repeatedly had to chase staff for buggy transfers, room service plates remained outside our villa for hours until we requested collection, the minibar was never replenished, and the concierge asked us to organise our own restaurant reservations and helicopter arrangements—services that should be standard at a resort of this calibre. The staff were polite, but the experience lacked the attention to detail, efficiency and proactive service that define true luxury hospitality. Beautiful setting, but unfortunately the service did not come close to matching the One&Only reputation.
TimΠριν ένα μήνα