“Very Disappointing Experience – Poor Hospitality and Disrespectful Behaviour”
We had a very disappointing stay with poor hospitality and disrespectful behaviour; we booked without advance payment, yet the owner, Gaurav Khanna, kept calling us to insist on a deposit; on check‑in he wasn’t there, but his father helped and was polite; the next morning, while rushing to a temple, Gaurav demanded we check out, we explained we’d return before the official time to change clothes, but he kept pressing for extra payment, forcing us to leave our luggage in the common area; he later demanded the remaining payment even though our bags were still there; we returned at 11:15 AM, the father had left and his daughter handed over the keys; she wouldn’t let us use the room to change because it had already been cleaned, instead pointing to a dark corridor with no fan and saying, “It is enough to change here,” which felt very uncomfortable and disrespectful; when we tried to explain this to Gaurav, another woman who had not been involved in booking or check‑in interrupted us, claimed to be the owner, and accused us of shouting instead of listening to our concerns; throughout, Gaurav said he’d just woken up that morning and didn’t know what had been said earlier, yet he accepted the remaining payment while the issue was unresolved; overall the experience was extremely disappointing due to repeated payment pressure, poor communication, lack of consideration, and disrespectful conduct.
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