Riad Arabesque & Spa

“I had a wonderful stay at this riad. The atmosphere was beautiful, the rooms were comfortable, and the hospitality was e”

The place was very clean and quiet, and everything was good.

Fatima·5 μήνες πριν

“Try it one of the best in fes”

The host was fantastic, and Elyas was incredibly helpful and kind.

Hani·5 μήνες πριν

It was a magical spot, impeccably organized and clean, with attentive staff who catered to every whim. Madame Amina was very pleasant and professional, and the spa was comfortable with soothing décor. The massage was relaxing, and the atmosphere of the riad was stunning—an escape that feels like traveling back in time. Everything was perfect.

Nn·5 μήνες πριν

The riad was beautifully decorated, and my daughters felt like princesses. The room was spacious enough for all four of us. It’s great for families with kids. I was a bit confused about the location: it’s in the Medina, but I couldn’t figure out how to get anywhere without a guide. That’s just a challenge of navigating the Medina in Fes, not a fault of the riad.

Arlene·7 μήνες πριν

“HORROROSO”

We were given a room that didn’t match the 5‑star riad we paid 150 euros for. We complained and were told all rooms were like that. The room was below hostel quality, lacking heating, and unhygienic. On the third night we were moved to a hotel area room that matched what we paid for; we stayed two nights in a room that seemed intended for staff. I urge an investigation. The common dining area had no heating and a very old, broken butane stove that was a real fire risk, making it uncomfortable to eat or stay. It was a complete scam, and I should have called the police and filed a complaint. The riad has two zones: the left for staff rooms and the right for clients. They assign client rooms in the left zone, which doesn’t meet basic hygiene standards for a 5‑star riad. They told us all rooms were like that, but on the third night they forced me to see a right‑side room where clients stayed, while my area was only accessible via the stairs and I had to sleep in the staff area. Check the photos of the room they gave us and charged 150 euros per night. The Wi‑Fi didn’t work, nor did the TV or air conditioning. Even the sheets and blankets were different. I slept two nights with my daughter in freezing cold, with a stove that had red bars—a real fire hazard made of plastic and wood. I never imagined vacations could be such torture, and that’s exactly what happened.

Maria·10 μήνες πριν