“My stay was great overall, except for the booking issue.”
The place is the nearest accommodation to Bluewater, and they let us rent a room for a couple of hours since we arrived earlier than expected. The staff gave us helpful information and kept our important belongings safe. The seaside view is beautiful and a great spot for photos. On the downside, the booking system mis‑matched the room I booked with the room information they received, which caused confusion—this should be fixed. I booked a month in advance, so there should have been time to verify details. Also, while the staff were helpful, they weren’t very warm toward guests. After showing proof of my booked room type, they immediately told us to move out, and despite my explanation I felt the blame was being placed on me. They eventually let us stay in the same room, but the way the situation was handled left me a bit off.
Charmaine3 εβδομάδες πριν