“Worse room and stay.”
The staff were kind and the beds were neat and clean, but the refrigerator didn’t work well and the air conditioner didn’t blow enough cool air. The sensor lighting kept turning on even when we were all in bed, and it stayed on until we flipped the circuit breaker. The bathroom wasn’t cleaned efficiently. We couldn’t relax and watch TV for almost two hours because the wall electrical socket wasn’t working; apparently all top sockets were dead and only the bottom ones worked. It also took an extra 20 minutes to wait for our room to be ready, and it still wasn’t cleaned properly. When our TV lost Wi‑Fi, we called the front desk and they told me to call a third‑party service number (855‑646‑7666), which then helped us by phone. It was very frustrating, especially for the $179.00 we paid. The room should have been ready with all amenities working. I was very unsatisfied with Extended Stay America. Jamie Wolfe
Jamie3 εβδομάδες πριν