Il Cuore di Napoli

“Forferdelig plass”

The apartment was not ready at the agreed time, so we had to wait 4 hours; the bed was broken, the sofa was dirty, and the space was not private because people from the upstairs apartment had to walk through ours to get in and out. The shower didn't work, the toilet was rusty, there was noise and no sound insulation in the walls and ceiling, and our kitchen was used by others (food remains). We left after one night and are asking for compensation.

Arne·3 εβδομάδες πριν

It was okay overall, everything except the bed. I think they should replace it – it’s broken!

Μαρία·2 μήνες πριν

“Підійде, аби переночувати, але пильнуйте, щоб не надурили з податками”

The accommodation is in a convenient tourist area, relatively close to the station. The room we stayed in was very small: literally one double bed, barely enough space to walk through (across the nightstand) and a few compartments in the wardrobe. Also a TV hanging from the ceiling and an air‑conditioner. We weren’t planning to spend much time there, just to sleep over – it would suffice. Breakfast offered coffee/tea and dessert from the nearby café (which is also where the hotel “reception” is located). Wi‑Fi seemed to exist, but we couldn’t connect without a password, and they couldn’t give it – they said in broken English that you have to call a number to find out, so we decided not to bother. Another annoyance was their “city tax” scam, which they required to be paid in cash only. They demanded a higher tax amount than listed at booking (they claimed it was a rate increase) and then charged us for three people, even though we were two and the room was double – so three people could not physically be there. Still, their policy clearly stated we had to pay the tax for three. Since we were rushing to the airport, we didn’t argue long, and it was hard to do so given their almost complete lack of English. Later I sent them a clarification through Booking, asking for a refund of the overcharged amount. I hoped they would check their records, see the mistake, and refund the excess. But they didn’t. The owners decided to ignore us and stopped responding. Be careful, they can overcharge anyone.

Roman·2 μήνες πριν

“wir wurden enttäuscht und haben uns nicht willkommen gefühlt!!!”

The air‑conditioning worked well and the breakfast with staff was good, but there was no contact with the owner, the place was a mess, the apartment smelled bad and the toilet was filthy, so I didn’t feel comfortable or welcome.

Eichner·2 μήνες πριν

The location was fine and the breakfasts were tasty, but the bed squeaked so much that it was hard to fall asleep.

Małgorzata·2 μήνες πριν