“Horrível, para não repetir, péssimo”
The experience was quite disappointing. We paid for accommodation that advertised a kitchen and Wi‑Fi, but during our stay we had no access to those services. Additionally, for the first two days we had no light in the bathroom. Later we learned from the restaurant below the hostel that they already knew about the lack of light in the room, because the cleaning staff had informed them the day before. If the establishment already knew before we arrived, they should have taken steps to fix it or at least offered another room. After two days the bathroom light was finally repaired, but they installed a motion‑sensor light that turned off automatically in the morning. That’s an extremely impractical and uncomfortable solution, especially for a bathroom used by two women. We had never seen such a setup in accommodation. We tried several times to speak directly with a manager to resolve these issues, but we could never reach anyone in charge. The lack of communication and assistance made the whole experience even more frustrating. When you pay for accommodation with certain advertised services and equipment, you expect them to be available and in proper working condition. Unfortunately, our experience fell far below expectations. We already tried to contact the booking platform because we want a refund, since we paid for a service we didn’t receive, but to no avail.
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