“Una reserva pagada y ninguna respuesta cuando más la necesitábamo”
The location is good and the accommodation is well‑situated to visit Puglia; the room was clean and the two nights we finally stayed in went normally. The arrival management was completely unacceptable: the reservation was fully paid, but on the arrival day we contacted the hotel to inform them we would be arriving outside the usual check‑in hours and asked how to proceed. Later, our Wizz Air flight W64811 from Skopje to Bari was delayed, so we reached out again via email and WhatsApp to inform them of the situation and try to coordinate our arrival. We received no response through any channel. With an expected arrival around midnight and no confirmation or instructions from the hotel, we had no guarantee of accessing a paid reservation. To avoid staying in Bari overnight without accommodation, we had to pay for an alternative place for that first night. Worse, we were later told that the hotel itself had not responded to the messages and requests sent during our complaint. We were then told there was a phone number inside the room. Obviously, a number inside a room we couldn’t access was not a solution to the problem of not knowing if we could check in. Although we eventually stayed for the remaining two nights, we find the lack of communication and assistance during an incident we tried to resolve through several channels unacceptable. One thing is having a limited check‑in time; another is not responding to a client with a paid reservation trying to coordinate arrival. Based on our experience, we do not recommend this accommodation.
Miguel3 εβδομάδες πριν