“DA EVITARE ASSOLUTAMENTE – ESPERIENZA INACCETTABILE”
Nothing good. Absolutely avoid this place – an unacceptable experience. We arrived and the air conditioner wasn’t working. With the heat, the room was almost unbearable. We waited about an hour, as the owner suggested, hoping the problem would resolve itself, but it didn’t. The owner then told me she would refund me after contacting Booking. When I said I would contact Booking myself to report what happened, she said she’d rather spend €1,000 on a lawyer than return my money. That answer alone says everything. This is just one of many unpleasant incidents we had during the stay. There were other very unpleasant events I don’t even want to mention here. What I do want to highlight is the rude, discourteous, aggressive behaviour and the way the situation was handled, which we found completely unacceptable. We weren’t the only ones who felt that way: other guests in nearby rooms told us they had negative experiences and confirmed our concerns. I never received a refund, but at least I can share our experience with anyone considering booking. Personally, after what we went through, I would never return, even for free, and I would not recommend it to anyone. A vacation should be a time of peace, not a series of problems, arguments, and unpleasant situations.
Vincenzo·2 μήνες πριν