Akzhol Hotel Almaty

“O qədər də yaxşı deyildi.”

I stayed in a clean room that had a classic, tidy style, but the location was far from the city center. Even though I told them via Booking that I would arrive early, they didn’t honor that and left me waiting in the cold until morning, despite the fact that the check‑in time had been confirmed. The breakfast selection was limited, and the nearby train line woke me up with its loud noise.

Quliyeva·2 εβδομάδες πριν

I can’t understand why anyone would write positive reviews about this place; it’s been abandoned for years, no renovations, and sits on the outskirts surrounded by tire shops. The room smells like rubber and gasoline, the furniture is worn out, the bathroom is all rusted and broken, the TV doesn’t work, and the breakfast has rotten tomatoes and everything is cold. The staff act like they don’t care, and they can’t even replace burnt-out light bulbs. I regret booking it for two days, had to leave early, and tried to avoid staying there all day. Total disappointment.

Турагенство·3 εβδομάδες πριν

“A nice three night stay in a large room in an antique bright hotel with excellent breakfast”

The hotel resembles an old antique building with marble stairs and floors; the carpet is a bit worn but the building is well maintained and clean. The breakfast is excellent in a cozy room. Nothing negative.

Fransiska·Πριν ένα μήνα

“Начнем с рейтинга отеля! Не верьте этому, он искусственно накручен! Это обычная забегаловка с ужасным ремонтом!”

On the first floor of what they call a hotel there is a sauna—like a brothel—where you’ll hear music until the morning and nobody will let you sleep! The food is worse than a fishing trip; the promised buffet is non‑existent, only scrambled eggs, tea, and porridge are offered. At reception only two staff members actually talk to you; the rest ignore you, and if you ask for help they say “later,” but in reality no one solves anything. The bathroom is awful, with holes in the walls. This is the worst place I’ve stayed at! The cleaning lady accidentally threw away my Crocs slippers. Whenever I tried to get the issue resolved, they kept dragging it out and told me to wait for the manager, who never appeared. They made me wait until I was ready to leave for the airport. I’ve never seen worse treatment anywhere. And for seven days they never changed the sheets or cleaned the floor; I only got a towel changed. This is simply terrible. Don’t trust the hotel’s rating; it’s all fabricated. I wish everyone a pleasant trip! I’ll definitely come back to Almaty, but to a different, good hotel. I want to forget this one as a nightmare. I wish the hotel management success in their development.

Sergei·Πριν ένα μήνα

“Hotel yang baik dan kami mendapat diskon genius jadi sangat murah dibandingkan dgn kondisi dan break”

The hotel is an old antique building with marble in many places. The staff are very strict, but they perform their duties according to SOP.

Fransiska·Πριν ένα μήνα