“Wunderschöne Lage, aber leider enttäuschende Unterkunft und katastrophale Organisation”
The Västervik Resort holds a special personal value for us; my husband spent almost every summer there as a child and has many fond memories. We were already there in March and chose to stay again. The Swedish coast location is beautiful and ideally suited for a relaxing holiday, so it’s especially disappointing that the resort no longer meets the quality of the past. From the start our stay was plagued with numerous problems. We booked a villa with sea view and indicated we were traveling with a dog. Even though we received written confirmation that dogs were allowed, the resort told us about ten days before arrival that dogs were not permitted. After countless phone calls we had to settle for a noticeably worse cabin because our entire trip was already planned. Check‑in was also poor; we received the access code only an hour after the official check‑in time and only after asking for it. The cabin was not worth the price in our opinion. It didn’t look especially clean; we had fruit flies since arrival and mold‑like spots were visible in the shower area. The kitchen was poorly equipped—there was even no cutting board. The promised Wi‑Fi was completely unavailable. Additionally, the gate code was changed without notice, so we couldn’t enter at night. Overall, the communication and organization were extremely disappointing. We constantly had to follow up ourselves, which cost us extra time, nerves, and money. It’s especially sad because my husband remembers the resort from his childhood, which was very different. After this stay we won’t return.
Veronika·3 εβδομάδες πριν