“It would of been great had we not been charged double fir our stay”
We booked and paid three days before checking in. On the night of check‑in, the front desk was swamped and asked for a card, which I assumed was for incidentals. When we woke Saturday morning we discovered a $309 hold from the hotel; we had already paid $274 through booking and had a receipt from days earlier, so the hold appeared to be a double charge. The front desk staff were all friendly and acknowledged it was an accident on their part, promising to resolve it at checkout. At checkout, the lady initially claimed they hadn’t received the booking payment (which was wrong), but after I showed her my receipt her attitude changed and she ensured we were charged $36 for what she said was her rate. I don’t think the hotel should use third‑party booking if it can’t honor it and risk people not paying. Aside from that, the hotel was clean and the other staff were friendly and attentive.
Leeann6 μήνες πριν