We booked two rooms for September 25 to September 27. Yesterday, we arrived at Incheon Airport at 20:00 and reached the hotel around 22:00. The rooms completely failed to match the photos shown: the bed linens were dirty, there was a strong foul odor in the room, mosquitoes were flying around, and standard hygiene amenities were not even provided. When we requested a cancellation, the staff member responded aggressively and told us to leave. No cancellation or refund was processed on the spot. Instead, he gave us the owner's phone number, assuring us that they would contact us the following day to issue a refund. Because of this, we were forced to search for another hotel late at night and check in there instead. Today, the owner is ignoring the cancellation request and refusing to refund any money—neither for the two nights nor even for one night—despite the fact that we never stayed at the property and left immediately. Now he claims that a refund can only be handled directly, yet he shows no willingness to cooperate or approve an official refund through the platform.
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