“Very disappointing experience, misleading advertising, and unresolved refund issues.”
The only bright spot was a staff member who tried to show me different rooms and offered an upgrade after I raised concerns. This place shouldn’t be listed on booking. I’ve had worse stays, but this was among the worst. The property looked nothing like the pictures on Booking. The room was in terrible condition, uncomfortable, and felt unsafe. Even the upgraded room was dark, gloomy, and unsuitable, so I left and booked another place at extra cost. I was later told I’d get a partial refund. I was asked to return the keys and I was happy to comply because I was still in Agadir. The manager refused to collect the keys, claiming the locker had already been changed, and said only the remaining balance would be refunded. No refund ever came, despite more than a month of attempts to contact the manager via WhatsApp. I had to take the issue to a higher authority. The whole experience felt deceptive and dishonest.
Rabia5 μήνες πριν