“Sconsiglio a chiunque di soggiornare in questa struttura”
The experience was absolutely negative and very different from what the listing portrayed. When we arrived, the room assigned to us did not match the photos posted on Booking or the description in the ad, which we found highly misleading. The property and room were in very poor, neglected condition: the spaces were cluttered with various objects, the furnishings looked dilapidated, and the room door was damaged and seemed almost collapsed. Even some details that should have ensured basic comfort and decor were extremely makeshift. The window glass was covered with pieces of foil‑like material, cut by hand and taped on; the light switch also had tape. The situation worsened in the evening. After returning from dinner around 21:00 we noticed the room and bathroom lights were not working, making it impossible to use the room normally. We immediately reported the issue to the owner, simply asking for the lights to be restored or an alternative accommodation. Instead of a solution, the situation deteriorated: the owner appeared in the room with a very aggressive attitude, shouting at us and threatening us. We had to call the police. The officers arrived quickly and tried to calm the situation, but even during their intervention the owner remained aggressive. We want to emphasize that we behaved appropriately: we only reported the malfunction of the booked and paid room and asked for a solution. After being escorted by the police, we left the property and found alternative lodging.
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