Hilton Garden Inn Fort Collins

The front desk agent was outstanding, but the breakfast cost $16 per person.

Nancy·2 εβδομάδες πριν

“Première et dernière fois .”

The hotel was quiet, but the pool was closed for maintenance with no prior notice or compensation; everything had to be paid for or you had to be a club member—$2.50 for a 25 cl water bottle if you weren’t a member, paid Wi‑Fi for non‑members, and the hotel tries to force you into their club to harvest and sell your personal data; the carpet was uncomfortable, the room was dull, the front desk staff was off duty so we had to wait, the included breakfast was a buffet that felt restrictive and was even attempted to be charged to us; overall, this is the only time I would consider staying with this chain.

Celine·Πριν ένα μήνα

“Pleasant”

The bed was very nice, but the shower was small, uncomfortable, and hard to get warm.

Austin·2 μήνες πριν

“It was ok until they decided to charge for the water.”

Comfortable room, clean, but the bathroom was pretty small. Housekeeping did not refill the coffee pods, even on the day they actually did "housekeeping". Plus I was charged for 2 bottles of water that really should have been complimentary after staying three nights. Just another nuisance charge that these places are sticking us with nowadays. It was only 5$ but it was an insult

Edwin·2 μήνες πριν

A typical Hilton Inn North-American arrangement and layout. Convenient as a location for my needs. Staff has been very helpful and kind in accommodating a late check-out. 1. I cannot take the presence of the air con unit in the room - such arrgmts are from the past century. Since it snowed during my stay, the unit had to be run and it was noisy. 2. The coffee machine did not work and it required replacement. 3. I was told that due to some management issues, the hotel has lost its alcohol distribution licence - it was weird to have only soft drinks at the bar and restaurant. 4. I am not sure of the quality and the taste of the prepared meal - there were ingredients which stank so badly that I could not complete the meal. 5. There appeared to have been some miscommunication between various clerks. I had an agreed late check-out and while I was away, I got frantic calls from the receptionist asking for me to pack and take my stuff out. When I explained that I have a late check-out arrgmt, I was told that there is no such thing at their hotel. Really? Eventually, he found the note from his colleague somewhere in their records and I was able to check out in reasonable manner. Such lapses cannot be happening in a respected hotel - the way the notes are transferred between shifts has to definitely improve

Danielgh·2 μήνες πριν