Taypikala Deluxe Valle Sagrado

“Agradable”

The view was great, the bed was super comfy, and the staff were attentive, but the place feels a bit cramped and taxis tend to overcharge compared to usual rates.

Sandra·Πριν ένα μήνα

Clean, very spacious rooms, amazing gardens and views. Impressive foyer and natural lighting. Lovely indoor swimming pool. - I think the price is more than the stay is worth - Although spa is nice, you had to pay extra to use the indoor heated pool and steam room. Pool is available outside but not heated and extremely cold. - Waiters in the restaurant were nice but quick to cut me off mid sentence multiple times when talking about my severe peanut allergy and almost seemed irritated when I tried to clarify about whether there is a possibility of cross contamination. It left me feeling quite anxious during meal times and feeling like I couldn’t ask more questions as I was cut off previously. Answers often directed to my boyfriend even though I was the one that had the allergy. I feel for a 5 star hotel they should be allowing customers to finish their sentences when it comes to their concerns about a life threatening allergy and perhaps have further allergy training. Often guessed what was in the food and one waitor was pushing me to order before actually asking the chef if there were peanuts in the meal and had different answers every time I asked him the ingredients in the meal. Again, seemed irritated when I was trying to clarify things or ingredients in meals, didn’t seem to like me asking more questions and was often cut off and just told not to worry when I tried to clarify things. The buffet breakfast did not have allergens labelled on the foods that were laid out but when asking staff in the morning they were quite happy to check with the chef if there were nuts in the food, but I was a bit surprised that there was no offer to make something fresh to ensure no cross contamination. I feel for a 5 star hotel allergy awareness is lacking- particularly the risk of cross contamination. No guest should be cut off mid sentence when trying to explain the severity of their allergy when there is a risk that they could have a fatal reaction if there is even a small amount of cross contamination

Eve·2 μήνες πριν

“Perfect stay to acclimatise to altitude!”

The setting was breathtaking and the hotel itself wonderful; the room was huge, comfortable, and the bathroom was good. Staff were very helpful and friendly, the restaurant was excellent, and the pool area was beautiful—though the water was a bit cold, still lovely. Seeing alpacas and llamas on the property was a highlight, and the staff were very supportive in arranging a Sacred Valley tour, even providing coca tea for altitude sickness.

Megan·2 μήνες πριν

“Muy buen hotel para conocer Valle Sagrado.”

The breakfast was very good, but they charge extra for using the indoor pool.

Ines·2 μήνες πριν

“Instalaciones necesitan mantenimiento, cambiar personal”

La comodidad del cuarto. La mala atención del personal que me hizo el check in, y de la persona que me atendía por correo queriéndome cobrar por adelantado la decoración que solicité cuando ya tenía mi reserva pagada y en una primera instancia me indicaron que no era necesario que lo pague hasta el check in

Melissa·3 μήνες πριν