Honestly, almost nothing worked. We booked the Deluxe Avenue Wing, but it was under renovation when we arrived, so why was it available to book? Check‑in took almost an hour even though we arrived on time. We were moved to Peach Blossom, a cheaper room that had a poor view and was uncomfortably hot. The lift malfunctioned, making it hard to bring children up and down. Housekeeping was awful: for three days our bedsheets never changed, and fresh towels and bottled water were never supplied even after we asked for room cleaning. We had to keep calling reception for basic needs. Breakfast was terrible, and the overall service was far worse than our previous stay. We asked for a late checkout and offered to pay 50 % for an extra four hours, but the hotel refused and wanted the full amount. This isn’t the Peach Hotel we’ve been to before; the service, cleanliness, and overall experience have seriously declined. I would not recommend this hotel and would not stay here again.
Firdavs·2 εβδομάδες πριν