“Avoid staying with awful customer service.”
The views of this property are great. It is a bit difficult to get up there but so worth it. Tucked away in a perfect spot by lush greenery. Our experience with this property was extremely disappointing. When we arrived, there was no hot water. We let the shower run for over 10 minutes, then contacted GuestReady for assistance. They walked us through several troubleshooting steps, including resetting the water heater and following additional instructions. After spending more than 30 minutes trying everything they suggested, the water was still cold. We immediately informed GuestReady that the issue had not been resolved. Unfortunately, we then waited nearly six hours without any meaningful response or solution. We also attempted to contact the property owner but received no timely assistance. Without hot water and no indication of when the issue would be fixed, we had no reasonable choice but to leave the property and book alternative accommodations. GuestReady specifically instructed us in writing to submit our replacement accommodation invoices and told us we would be reimbursed, including a refund for the original stay. We followed their instructions exactly and provided all requested documentation. However, four days later, they reversed their position and refused to honor what they had previously committed to in writing. The lack of hot water was frustrating, but what made this experience significantly worse was the poor communication, the lengthy delay in responding to a basic habitability issue, and the failure to honor the written commitment they made after we were forced to find other accommodations. Based on our experience, we would not stay at a GuestReady‑managed property again.
Preyak2 μήνες πριν