InTown Suites Extended Stay Houston TX - Westchase

“Pésimo servicio”

The room smelled damp, the lock was faulty and never fixed, I got stuck outside several times because the battery kept draining every 24 hours and wouldn’t open, on Sunday there was no service and I spent four hours outside trying to get a hold of someone, permanent guests were smoking weed all the time and the smell seeped under the door and into the bathroom extractor, to the point that I couldn’t turn it on, the staff were downright nasty and unhelpful. I would not return!

Claudia·4 εβδομάδες πριν

“Miy condors”

It was good. It was good.

Mendoza·2 μήνες πριν

Σύνοψη αυτής της κριτικής

The guest was too loud, the spot was not what was shown, and I demanded a full refund right when I arrived; I still haven’t gotten any confirmation of that refund today—so disappointed! Nothing else.

Michael·2 μήνες πριν

“Will not be returning”

The room itself was very nice. The staff was awful; the manager Lucy was extremely rude when I told her I didn’t want to leave my room in the scorching heat while housekeeping was cleaning—she told me to leave and never return if I didn’t like it. I read all the documents I signed and they don’t make housekeeping mandatory to clean while I’m out, but they do say InTown Suites focuses on guest health and safety. I didn’t feel that at all, so I left and won’t come back.

Trellia·4 μήνες πριν

“Buena estancia”

Very good, very clean. Everything else is fine.

Mendoza·4 μήνες πριν