“Service needs improvement”
The front office team was supportive, interactive, and helpful, making check‑in efficient. However, the stay fell short because of multiple housekeeping and maintenance problems. The staff seemed untrained; when I asked a housekeeping attendant to refill bathroom amenities, he didn’t understand English and only spoke Hindi, so the request was missed. The bathroom toiletries were empty, the shower faucet was leaking, the sink was damaged and faded, and the bed wasn’t cleaned properly—there was a lot of hair on it. Also, dental kits were provided for only one person even though we checked in as two.
Harish·2 εβδομάδες πριν