the location was convenient
I was impressed by the hotel's amenities and services
The large family room was clean and well-appointed
Mr. Sultan Abdulrasheed, Ms. Enüs Koç, and Ms. Berrak Bahar went above and beyond to make me feel comfortable and at home
Αποσταγμένο από την Parley από τις 4 πιο πρόσφατες από 37 επαληθευμένες κριτικές
30 m² · 1 king bed and 1 twin bed · Για 3 άτομα
The Deluxe Room at Amorium Hotel & Wooden Stone House features a spacious layout with a private entrance, soundproof walls, and a balcony offering mountain and city views. It includes a coffee machine, minibar, and flat-screen TV with streaming services.
Κρεβάτια 10/10 · το αναφέρουν 6 επισκέπτες
25 m² · 1 double bed · Για 2 άτομα
A private balcony provides mountain views and is accessed directly from the air‑conditioned double room. The sleeping area contains two beds and can accommodate a crib on request, suitable for two guests. Inside, a flat‑screen TV with streaming services, a minibar and sound‑proof walls complete the amenities.
65 m² · Για 3 άτομα · Σουίτα
The Suite with Mountain View offers mountain views and a private entrance. It includes a living room, a separate bedroom with two beds and a crib, accommodating up to three guests. The private bathroom has a bath and shower, and the suite is air‑conditioned, featuring a fireplace, hot tub, minibar, tea and coffee maker, and a flat‑screen TV with streaming services.
“Zeer slechte ervaring – hygiëne en zeer onprofessionele behandeling”
The experience was very disappointing. The room smelled strongly of cigarettes and hygiene was severely lacking. The toilet had a note saying it was cleaned, yet there were still drops of urine. The duvet covers were not fresh or clean. A children’s bed was brought, but it was clearly dirty and had various stains, which is unacceptable when traveling with a child. Even worse, after checkout, a staff member from a private number contacted me via WhatsApp in a very unpleasant, rude, and unprofessional manner about a payment issue. At checkout, the receptionist did not ask for payment, and we assumed it would be processed through our credit card, so we did not raise the issue. We were then contacted for hours, even days, by phone and WhatsApp, pressuring us to settle the payment immediately and share the transaction details. The payment was eventually made. The issue is not the payment itself but the completely unprofessional and intimidating manner in which it was handled. We filed a complaint and escalated the matter externally, but to date no action has been taken and we have received no apology or substantive response. A mistake can happen, but the way a hotel deals with a guest says a lot about its professionalism and customer focus. Unfortunately, based on both the hygiene and the handling of the complaint and payment issue, we cannot recommend this hotel.
The hotel has a new building and an old building; we booked through Booking and were told our reservation was in the old building, even though that was not indicated anywhere. Overall, the hotel is nice and the rooms are spacious. The view of the forest is beautiful; the balcony is small but pleasant. Breakfast is tasty and varied. The service is friendly. We had a quick one‑night stay on the way to Trabzon. I cannot think of anything that didn’t impress me.
“Nice surprise”
The hotel feels modern and fresh, and the restaurant is a nice addition.
“Hôtel reposant”
The establishment was under renovation when we arrived, but once finished it will be superb. The rooms are clean and spacious. The staff are not very welcoming, especially at breakfast.
The breakfast was great 👍
“Zeer slechte ervaring – hygiëne en zeer onprofessionele behandeling”
The experience was very disappointing. The room smelled strongly of cigarettes and hygiene was severely lacking. The toilet had a note saying it was cleaned, yet there were still drops of urine. The duvet covers were not fresh or clean. A children’s bed was brought, but it was clearly dirty and had various stains, which is unacceptable when traveling with a child. Even worse, after checkout, a staff member from a private number contacted me via WhatsApp in a very unpleasant, rude, and unprofessional manner about a payment issue. At checkout, the receptionist did not ask for payment, and we assumed it would be processed through our credit card, so we did not raise the issue. We were then contacted for hours, even days, by phone and WhatsApp, pressuring us to settle the payment immediately and share the transaction details. The payment was eventually made. The issue is not the payment itself but the completely unprofessional and intimidating manner in which it was handled. We filed a complaint and escalated the matter externally, but to date no action has been taken and we have received no apology or substantive response. A mistake can happen, but the way a hotel deals with a guest says a lot about its professionalism and customer focus. Unfortunately, based on both the hygiene and the handling of the complaint and payment issue, we cannot recommend this hotel.
“Hôtel reposant”
The establishment was under renovation when we arrived, but once finished it will be superb. The rooms are clean and spacious. The staff are not very welcoming, especially at breakfast.
The hotel has a new building and an old building; we booked through Booking and were told our reservation was in the old building, even though that was not indicated anywhere. Overall, the hotel is nice and the rooms are spacious. The view of the forest is beautiful; the balcony is small but pleasant. Breakfast is tasty and varied. The service is friendly. We had a quick one‑night stay on the way to Trabzon. I cannot think of anything that didn’t impress me.
The breakfast was great 👍
“Nice surprise”
The hotel feels modern and fresh, and the restaurant is a nice addition.
