“Do not take valuables or even complain to staff.”
The valet team were courteous. From the start the stay was a nightmare. The shower in our first room was broken, so we switched rooms. The next room smelled awful, so we switched again. During the move, my girlfriend left her new high‑end shampoo, conditioner, and body wash—worth about $120—in the original room. The move happened around 7 PM, the room hadn’t been cleaned yet, and a houseman had been there; when we went back for the items, they were gone. We reported it to the front desk and followed up several days later, only to receive rude, dismissive replies and constant brushing off. We asked to speak with a manager multiple times, but he was never available. We sent emails and never got a response. After checkout my girlfriend found she’d left her AirPods behind; more than a week later the hotel still claims they hadn’t found them, even though the property still shows them as lost. I just want our belongings back or a replacement. The only bright spot was the friendly valet staff. Everyone else made this one of the most frustrating hotel experiences we’ve had. Between the broken shower, multiple room changes, missing belongings, ignored emails, unavailable management, and rude front desk staff, I would never stay here again.
Matthew3 μέρες πριν