I booked a stay and received a confirmation, but when I arrived everything was locked and dark; only two other unlucky guests—Ukrainians in a car with a Polish licence plate—were waiting outside the pension, baffled as to why they couldn't enter with a confirmed reservation. I then saw a notice that the pension was refusing my booking, claiming they have conditions that require reservations three days in advance and a minimum of two nights. Neither Booking nor any other booking site listed these conditions. I translated the pension manager’s message for the Ukrainians, and we all left to find alternative accommodation. The manager’s attitude felt unprofessional; I’ll avoid this pension in the future and recommend others do the same.
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