Hilton Garden Inn Minneapolis Saint Paul-Shoreview

“Excellent stay; peaceful and quiet.”

They welcomed our golden retriever with open arms, we needed a car charger, and the staff assigned us a room on the second floor at the end of the building.

Lisa·Πριν ένα μήνα

“Relaxing, comfort”

The lack of breakfast was a drawback, unlike other hotels that offer it.

Hosnareak·2 μήνες πριν

The staff were friendly, the rooms were clean and comfortable.

Melissa·2 μήνες πριν

“Poor communication, terrible customer service, and serious room-security concerns made this an extremely frustrating exp”

I booked our reservation and later canceled only our Friday night stay through the site. The cancellation was approved, but apparently failed to communicate the change correctly to the hotel. When we arrived, Hilton told us that our entire reservation had been marked as a “no-show” and that our room had been released to other guests. We received no phone call, email, or other notification from the hotel before our room was given away. Had someone contacted us, we could have explained the situation and potentially resolved the issue before arriving. Because no room was available, our family had to drive three hours back home. The receptionist was extremely unhelpful, showed little empathy, and made no effort to assist us in finding another hotel. Even more concerning, the guest ahead of us was given a key to a room that was already occupied. She opened the door and found another family inside. This was a serious privacy and safety issue. Overall, this was a terrible experience involving poor communication, unacceptable customer service, and concerning room-security practices. I would not recommend this hotel

Talia·3 μήνες πριν

“The staff was wonderful and kind❤️”

The hotel was beautiful and impeccably clean.

Lynn·4 μήνες πριν