“Nice room but lacking support and amenities to make guests feel welcome.”
There was no breakfast, but the room, located in a separate building behind the main house, looked recently renovated and was spacious and lovely. The bathroom had a nice dual shower. The setting was quiet. The bed was very comfortable. The check‑in was “self‑service”; we were told on arrival that we would receive a text with a house code and a separate room code. The house code arrived, but the room code part of the text was blank. No staff were at the house. A maintenance worker on site, who was very knowledgeable and helpful, got us into the room. Once inside, the A/C had been running on high and the room was icy cold. There were no instructions on how to use the remote, and even our helpful maintenance man couldn’t get it to work correctly, so he moved us to a new room with a functioning AC. I emailed the site manager for help. I received one reply that only gave the location of the remote but didn’t address how to solve the problem. I wrote back asking for more help and never heard another word—no apology, no suggestion for a resolution. Nothing. Beyond the missing room access code and AC debacle, the room had no written instructions at all. Nothing about how to use the appliances in the room (coffee maker, AC remote, TV, electric tea kettle, etc.). Nothing. There was a nice Nespresso coffee maker and some coffee pods and tea bags, but no napkin, spoon, sweetener, cream, nothing. There was a coffee set‑up in the main house, but that wasn’t convenient in the early morning since we were in a different building. We were told we could park in the back, closer to our room, but none of our access codes worked on the gate, so we had to park in front, walk through the house and across the back patio to get to our room. The facility should have clear and complete instructions for guests. Better yet, have someone available to respond to questions and problems. We lucked out that the maintenance man was working on site that day, and knew how to help us.
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