Hôtel Opéra Liège

Everything about the hotel was good—the location, the staff, the room space, everything. It felt like staying in a house but with 7‑star services. I honestly liked everything.

Meshal·4 εβδομάδες πριν

“A pleasant hotel in a convenient location.”

The location was good and the staff were very professional. The dining room staff and the front desk team were very helpful, and the honesty bar was also welcome. Our room was quite small and rather hot, and the noise from smokers/vapers in the courtyard below made it difficult to sleep at night.

Barry·Πριν ένα μήνα

The room size was nice. It’s a shame the hotel bar isn’t staffed. It’s an honesty bar, great, but after a day in Paris a nice cocktail would have been a lovely finish. We missed that.

Daphné·Πριν ένα μήνα

“טעון שיפור בהחלט.. לא נגיש!”

The location was good, the staff were friendly, and the kitchen staff always helped you. If you’re celebrating a birthday, they’ll let you open the bar for guests. * The elevator is not balanced; it’s zero for people who need accessibility. * The elevator was serviced while we needed to leave for a Selin Deyun performance (the staff didn’t bother to update me, even though I was staying in the only accessible room and they knew I was mobile with a wheelchair). Because of this I had to go down the stairs and ask a staff member to help me bring my wheelchair down the stairs. As a result a taxi driver waited for us and we were fined 50 euros. It was a very unpleasant experience, especially after that. I never felt as humiliated as when Ms. Mary, who introduced herself as the hotel manager, measured in minutes how long it would take me to get from the first floor to the lobby. * In the dining room the food was tasty (not a big mess) and the staff were very charming, but there were always missing spoons, knives, etc. I’ll note that if you ask, you’ll get them…but it’s definitely weird. * The rooftop terrace is open, but at night the lights didn’t work; it was hard to walk or move there. The photos don’t really reflect the view we saw (maybe because of the darkness, we couldn’t see the spectacular view). * Regarding accessibility: the accessible room is indeed larger than the other rooms, but the door is heavy and the broken handle made it hard to open. The room has a low chair and a small low table that make it difficult to move with a wheelchair or wheelchair. The bathroom has a large shower, but the toilet is inside the shower area. The curtains in the bathroom are very bright and with lighting when it’s dark, you can see from outside what’s happening in the room (the room also has a blackout curtain). In the shower and toilets there is a grab bar, but no chair/seat. They left me a low and unstable rail—short for an accessible room—this is not! The hotel manager, Mary, is not at all helpful. She is rude in her speech and unpleasant. When we arrived, Louise (apparently she’s a specialist) said we were upgraded for free to an accessible room, which we requested through Booking. We were shocked to find they want to charge us 400 euros for the upgrade. When we spoke with Mary (about 40 minutes on the phone), she used unpleasant words and even demanded we move to another room (not accessible) and pay for the days we stayed. To end the saga (after we were portrayed as people who are lying, stealing, and lying), and to get back to our plans, we offered a compromise of half the amount they demanded… in the end, Ms. Mary was very angry on Friday evening, she had to talk to us and not go out. (Just to remind you—Ms. Mary works at the hotel and does not stay like us.)

Gila·Πριν ένα μήνα

“Beautiful courtyard! And love the honor bar :)”

I loved the location and the design was thoughtfully laid out, but the room was small and I couldn’t open my suitcase fully.

Maxon·Πριν ένα μήνα