I was impressed by how well the staff understood my requests and actually resolved my concerns, which is rare for a place like this; the owner’s management philosophy seems genuinely good. The morning coffee was surprisingly good, and every time I stepped out the staff followed me, asking if anything was inconvenient, which I really liked. The airport shuttle was excellent. The only downside was that I was disappointed when the airport pickup wasn’t arranged as I had asked via email; otherwise, this seems like the most comfortable place in Shanghai.
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