Extended Stay America Suites - Denver - Westminster

The staff is friendly and kind and they make sure that you’re okay there, but there are too many dogs.

Williams·Πριν ένα μήνα

I arrived at the lobby on September 5 at 12:55 AM with a confirmed reservation. The front desk agent rudely told me that check‑in after 12:00 AM was impossible, claiming it was “a rule at every hotel.” I watched him turn away other guests for the exact same reason. After making me wait in the lobby for 30 minutes, I had to call customer service myself to prove my reservation was still valid. It turned out the employee didn’t even know how to unlock or operate the front desk tablet. Only after my call with customer support did he complete the check‑in. Leaving guests stranded late at night due to sheer incompetence and lack of basic staff training is disgraceful. I will never stay at this hotel chain again. Avoid at all costs!

Tas·2 μήνες πριν

Location. WiFi not working on IPhone . Spent about 1 hour with Velocity customer support but no luck. Lock did not work in bathroom - shower tap was leaking when you turn on. Very small microwave. Not a good value for the money. It is just ok

Arunkumar·2 μήνες πριν

“Clean with great staff and lots of amenities.”

We really appreciated the staff, especially Nancy who kept us updated on all the amenities at check‑in and every day, making sure everything ran smoothly. Everyone else was also friendly. Thanks for a great stay.

Linda·2 μήνες πριν

“Comfortable stay in Denver”

The location and service were solid, but the breakfast left a lot to be desired.

Oscar·3 μήνες πριν