“A hotel’s most basic responsibility is to provide guests with a reasonably clean room and an environment where they can”
I was impressed that the front desk staff were polite and genuinely tried to help; the employee who was there when I arrived even went upstairs to replace the batteries in my faulty door lock, and another staff member later tried twice to contact the neighbors about the loud noise. Even though the disturbances never got fixed, I appreciated their efforts. The location was handy and breakfast was free. I booked a three‑night stay at Days Inn by Wyndham Hattiesburg while I was evacuating Alabama before a hurricane. I arrived at about 1:00 AM on October 9 with two duffel bags and a cooler. My room was on the second floor and there was no elevator. After carrying my stuff up, the key wouldn’t work; I went back to the front desk to have it reset, went up again, and the problem persisted until an employee came and replaced the batteries. Inside, the sink countertop was cracked, the toilet seat was cracked, the shower had stains, and there were bugs in the lamps. I finally slept around 3:00 AM, only to be woken at about 7:00 AM by children running and screaming in the hallway outside my room. I told the front desk, but the hotel was fully booked and they said no other room was available. That night the noise continued: kids ran between rooms, played in the hallway, and a baby cried. I complained again; the staff acknowledged the issue, said they could see the children on the security cameras, and tried to contact the neighbors. I heard him knock loudly on their door twice, but no one answered and the noise kept going. I even recorded video from inside my room showing how loud it was. By about 9:55 PM on October 9 I was exhausted. I had asked for help many times, but the problem stayed unresolved. With no alternative room, I had to choose between tolerating the noise or leaving, so I left.
BrandonΠριν μία εβδομάδα