I have stayed at this hotel for the fourth time, so I expected a better overall experience, especially as a returning guest. The bed was comfortable, the air conditioning was working properly, and the LCD/TV was also good. However, apart from these basic facilities, there was nothing particularly special about the stay or any noticeable effort to make a returning guest feel valued. I was quite disappointed with several aspects of my stay at the hotel. The table in the room was old and damaged, which did not give a good impression of the room’s overall condition. The payment policy was also inconvenient. During the stay, payment for water had to be made immediately, and there was no option to pay later or settle the amount at checkout. Moreover, the pictures shown during the booking process did not accurately represent the actual room, making it difficult to make an informed choice when selecting the room. Another inconvenience was the hotel’s delivery policy. When ordering something from outside, delivery was not allowed directly to the room, which was unnecessarily inconvenient for guests. The internet service was one of the biggest problems during my stay. The connection was extremely poor and unreliable, making it difficult to use the internet properly. Finally, the policy regarding extra time was unreasonable. Even if a guest only needs an additional two hours, the hotel charges for half a day. A more flexible policy for short extensions would provide a much better experience for guests. Overall, I believe the hotel needs significant improvement in room maintenance, internet service, booking transparency, delivery convenience, and its extra-time policy
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