Kaara Gorilla Mountain Lodge

The views from the hotel and the friendliness of the manager and all the staff were great. Special mention to Moisés and Alex. The hotel charged us an extra 4 % for paying with Visa, even though Booking listed the payment method as accepted without any surcharge. We filed a complaint through Booking and are waiting for a response.

Plit81·3 μήνες πριν

“Very pleasant place to get away from it all, and close to Bwindi Impenetrable Forest for gorilla treks too of course”

The staff are super friendly and kind. Alex, Gloria, Nixon, Dan – thank you so much for your warm welcomes and attentiveness throughout. The decor in the main hall was great, and I even got to learn and play Omweso. Nothing to say here. It was all good.

Rachel·5 μήνες πριν

“Promising location, but the basics of hospitality are not yet in place.”

The spot is amazing, with breathtaking views of the Bwindi Impenetrable forest, and the local crew—especially Moses handling luggage—were genuinely polite and helpful. I was also touched by the birthday cake the team slipped in. On the downside, the whole experience felt juvenile and far too pricey for what was offered. I was hit with a hidden 4 % card fee at check‑in, and the bill arrived on a torn scrap of paper that didn’t even match the handwritten notes I saw later. Extra transfer costs for activities were never explained beforehand. Construction noise was constant and not disclosed, and the most unsettling part was a worker standing right outside my window at 7:30 am while I was getting dressed. The on‑site manager came across as arrogant and reactive, offering to stop all construction for my stay and blaming me for putting people out of work. A pre‑arranged tour of the property never happened. The restaurant, billed as “fine dining,” served cheap, bland, overcooked food: steak well‑done instead of medium, eggs overcooked, a “spanish omelette” without potato, and a single cold pancake called “lemon pancakes.” A $30 fee for a 10‑minute “Top of the world” walk to an empty table felt like a blatant cash grab. The gardens were neglected, the vegetable patch derelict, and the large dining hall was poorly designed, with timber blocking the forest view. When I gave detailed private feedback, the owner responded defensively, trying to justify the poor value and disputing the billing issues even with photos.

John·6 μήνες πριν

“Luxury stay with absolutely magical view”

I recently had the pleasure of staying at a luxurious lodge with breathtaking views of the surrounding mountains. The location was ideal for gorilla trekking and exploring the Bwindi National Park area. I was impressed by the exceptional service provided by the staff, particularly Monday, who went above and beyond to ensure my safe transportation to and from the airport. The staff's warm hospitality and attention to detail made my stay truly unforgettable.

Sylvia·9 μήνες πριν

I was blown away by the beauty of this lodge, which exceeded my expectations in every way. The staff were truly exceptional, and their warm welcome, complete with a cultural performance, set the tone for an unforgettable stay. I was impressed by the thoughtful touches, such as the morning and evening turn-down services, and the staff's willingness to go the extra mile, like washing our muddy hiking boots and providing umbrellas on rainy days.

Jessica·Πριν ένα χρόνο