“I did not get to stay and was fearful upon arrival and no one seems to want to reimburse me or address it at all for an”
I was charged but couldn’t stay, and they wouldn’t give me a refund for the problems. I had to arrive late, but the team was helpful via text. The location was hard to locate, in a risky area, and the front desk person barely spoke English. They wouldn’t let me cancel or refund a stay I never had. The room was filthy, smelled awful, and I felt unsafe with gunshots nearby. Local troublemakers harassed me while I was trying to get there, and the situation kept getting worse. I’ve asked both the hotel and the booking site for compensation, but no one has responded or tried to fix this distressing ordeal.
Kyle7 μήνες πριν