“Very disappointed”
I booked a room for my wife and me, and after traveling from Kerala and arriving at 10 pm, we were told the room had been cancelled and reassigned. When I asked for an explanation, the staff hung up on me and customer care was unhelpful, despite my repeated attempts—over ten calls day and night—without any response. They seem to know how to take reservations but not how to hold one, which is crucial.
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