I booked this place because it advertised 24‑hour reception, but that was completely false. Before arrival, the host sent me WhatsApp directions that didn’t match the actual location or what was shown on Booking. When I asked for more instructions, she gave me directions that didn’t match the photos or the listed location, making it impossible to find the hotel. Worse, she told me she had an appointment and no one would be there to receive us, despite the claimed 24/7 reception. I arrived at 5 pm—an entirely reasonable time—and still no one was available. As a result, I couldn’t enter or use my reservation and was left stranded in the city without accommodation after trusting the listing’s information. I don’t recommend this place. The information is misleading, the communication is confusing, and they don’t deliver on promises. I hope Booking reviews this property to prevent others from experiencing the same situation.
Brenda·11 μήνες πριν