Faletti's Express- Shimla Hill

“Budget conscious great stay.”

Every staff member was attentive and helpful.

David·5 μέρες πριν

The hotel offered great value; Miss Rabia convinced me to book three nights, and we’ll return inshallah – it’s the best place for us. The rooms were nice and clean, and breakfast was excellent; overall, one of the best hotels in Lahore.

Ali·Πριν μία εβδομάδα

“Make an best moment of my life”

The environment was peaceful and the room services were excellent.

Awais·Πριν μία εβδομάδα

“Disappointing stay marked by daily repetitive food that made us sick and an unhelpful duty manager w”

I’m writing to express my strong disappointment with our recent stay. Flight delays and cancellations caused by Riyadh Airport’s closure left us in transit for over 24 hours. When we finally reached the hotel around 6:00 AM on October 19th, exhausted, the duty manager charged us an extra night’s fee of 15,000 PKR because we arrived before the standard check‑in time. Given the extenuating circumstances and our 24‑hour travel, we expected reasonable courtesy and empathy from your staff, but the duty manager’s rigid behavior and lack of understanding were very disappointing. I request that you review this matter and issue a refund for the extra 15,000 PKR charge. The breakfast options were repetitive with almost no daily variety, and more concerningly, we experienced stomach upsets on multiple mornings after eating the hotel breakfast. Additionally, when we ordered from the hotel restaurant, the food frequently tasted stale and lacked freshness. Given the expectations for your hotel, the poor quality and freshness of the food were very disappointing. I hope you address these issues with your culinary staff to prevent this from happening to future guests.

Tariq·Πριν μία εβδομάδα

Everything was great, especially Shabana Malik who arranged my favourite room in a minute – job done. I can’t find anything bad, so I’m failing to do so.

Saif·2 εβδομάδες πριν